Refund policy

 

Effective Date: 03/11/2026

At Haloz Vision, we strive to provide the highest quality products. To maintain our competitive pricing and operational standards, we uphold the following policy:

• All Sales Are Final: Once a purchase is confirmed, it is not eligible for a refund, return, or exchange.

• Exceptions: Refunds will only be considered in the event of a proven technical defect, failure to deliver the service, or shipping damage, provided we are notified within 5 days of receipt.

• Cancellations: An order cannot be cancelled or modified once a shipping label has been generated or the items have been packaged for dispatch.

Cancellations are not permitted once an order has reached 'Ready to Ship' status" on your checkout page.

We allow a 30-minute window after purchase for cancellation requests, provided the order has not yet been processed." This often prevents customer service headaches later.

In-Transit Orders: We cannot redirect or cancel orders that are already in the possession of the carrier. 

By completing your purchase, you acknowledge that you have read and agreed to this No Refund Policy.